Irate, Rude and Abrasive Customers

If your employed your going to eventually deal with people who are upset and dissatisfied.
Here is what you need to do when this moment comes

• Recognize that its nothing personal
• Apologize: massage their feelings
• Sympathize: How would you want to be treated as a customer?
• Accept Responsibility: Be procative
• Prepare to Help
• Recognize you can satisfy most of the people most of the time