Help Desk: Purposeful Laughter

Have you ever had a bad day at the help desk? Possibly everyday you have several callers that are computer illiterate. Have a good laugh watching this funny Star Wars customer service Help Desk clip.

While this clip is humorous, there are crucial points to catch.
What could be improved in this company?
First, to help the employee at the Help Desk, ensure that everyone be trained on how to use their equipment. Training employees on how to use software rather than just throwing them in front of it all, can make a big difference for your company morale and productivity.
Second, a code of ethics enters the stage. For employees to such simplistic access at databases of crucial information there must be a code of ethics and along side it a system that blocks the majority of employee data theft.