Customer Service Training

ProEdge Skills Inc. says they have effective training programs take a look and let me know.
http://www.proedgeskills.com/customer_service_training.htm

Check out these sample course outlines from Business Training Works: http://www.businesstrainingworks.com/Course-Directories/Customer-Service-Training-Courses-Directory.html

• Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer (also available online)
• Service Essentials: Basic Skills for Serving Others
• The Customer Connection: Twenty Essential Communication Skills for Giving Better Service
• How May I Help You?: Outstanding Telephone Courtesy and Customer Service
• The A+ Agent: Confidence and Professionalism for Call Center Employees
• How May I Help You?: Projecting a Warm, Welcoming, Professional Image at the Front Desk
• At Your Service: Delivering a Five-Star Customer Experience
• Patients Plus: Delivering Customer Service for Better Patient Satisfaction
• In the Bag: Delivering Exceptional Retail Customer Service
• SOS: Help for the Help Desk
• More than a Database: Customer Relationship Management 101
• Managing Customer Service: Ten Essentials for Coaching, Motivating, and Getting the Best out of Front-Line Employee